Donated Goods and Services
Families need us – and we need you. Donated goods and toys help families feel more at home while caring for an ill or injured child. From pantry staples to comforting toys, every item donated brings ease, warmth, and moments of joy to families far from home.
Does your donation meet our acceptance criteria?
To ensure the health, safety, and wellbeing of families who stay with us, all donated goods must comply with the following acceptance criteria. Donations will only be accepted if they are new, unopened, and not preloved.
For consumable goods
- Consumable items such as food and clothes are new and unused. Food packaging must not show evidence of tampering or damage (e.g. unopened).
- Are transported in a manner that meets all relevant safety, hygiene and regulatory requirements (e.g., food items must comply with food‑safety standards, including refrigeration and temperature control where required).
- Are delivered or transported by the donor, unless alternative arrangements have been agreed to in advance with Ronald McDonald House South East Queensland.
For larger assets & equipment
- Equipment and assets must be assessed by the Facilities Manager prior to accepting the goods, to ensure that they pass compliance and energy efficiency (minimum 3 star) requirements.
- The item must not incur unreasonable storage, maintenance or disposal costs.
For toys
We will accept donated goods where they comply with our National Donates Goods Policy.
For safety reasons we cannot accept:
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- Candles;
- Toys or books that contain button batteries;
- Toys that may have small objects that could be swallowed (e.g. buttons, easy detachable parts, pins, etc);
- Religious related material;
- Political related material;
- Offensive related material;
- Toxic paint / Toxic glue for craft;
- Toys that are associated with guns / war games;
- Children’s projectile toys (e.g. potential to cause choking, eye injury or flesh wounds);
- Toys that contain lead and other; prohibited elements and
- Board games, computer games, movies etc that have a rating higher than PG.
